Rooms To Go Outlet Furniture Store - Norcross in 6288 Dawson Boulevard

Customer Reviews about Rooms To Go Outlet Furniture Store - Norcross:

• ★ ★ ★ ★ ★
  For a first time furniture shopper Oakley made my experience a wonderful process and was very helpful with my mattress selection. I would recommend him to anyone that is in the market for new furniture. Very kind with a great sense of humor. Somehow google review tagged me at the Norcross and I was at the Dunwoody location off Hammond Drive.
  By Darien Gilliam, July 01, 2017
• ★ ☆ ☆ ☆ ☆
  I went to Rooms to Go on a Friday. I found a table that I liked but it was a dark brown table that was paired with 4 red pleather chairs. I didn't like the red chairs so I asked if I could get some brown chairs instead. Wilson who was my salesperson said yes and showed me some brown chairs. I asked if I could get 2 additional chairs because when you add two leaf pieces to the table it's 100 inches. He said yes, it would be an additional $150 for the two extra chairs. I said that was fine and he assured me that I would be getting the table and 6 new in box brown chairs. We paid for the entire purchase and watched him put a sold sign on the table. We were told we had 24 hours to pick everything up. We went back the next day and were told that they had the table but only 3 chairs and they were not new in box, they were out on display. We asked where the 6 new in box chairs were and they said they didn't have them. They told us they sold 18 of the chairs we had pie for the day before after we left and had no other chairs. So Rooms to Go took our money for 6 chairs and then sold those 6 chairs after we left to someone else. Their only solution at that point was to give us our money back. I called customer service the following Monday to lodge a complaint and they told me to call the store. When I called the store the store manager apologized and said he doesn't know what happened. But he would try and find the chairs. Well that was several days ago and they can't find the chairs. So beware if you buy from here they may take your money and then sell your products to someone else after you leave.
  By Alake Furlow, May 31, 2017
• ★ ★ ★ ★ ★
  Really enjoyed working with Samuel. On a busy Memorial Day, he was helpful without hovering and was right there for me when I was ready to buy. He didn't try to talk me into buying stuff I don't need and really made sure I was happy with my purchase. My guest room looks beautiful, the canopy bed frame I got for $200 looks very similar to one that Pottery Barn sells for several thousand dollars. It was exceptionally packed: no scuffs, marks, chips or dings.
  By Casey Bohon, February 27, 2017

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